Refund policy

At Selvemi, your satisfaction matters to us. That's why every purchase is backed by our 30-Day Money-Back Guarantee.

If you're not satisfied with your purchase, simply contact us within 30 days of receiving your order. We'll arrange a refund, and you won't need to send anything back.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a refund if you're not satisfied with your purchase.

  • No returns required. You can keep the product.

  • No return shipping fees. There's nothing to send back.

  • Full product refund. We'll refund the purchase price of the product.

  • Simple process. Just contact our support team.

How to Request a Refund

To request a refund, email us at contact@selvemi.com within 30 days of receiving your order.

Please include your order number, the email address used at checkout, and a brief explanation of why you're dissatisfied.

Our team will review your request and arrange your refund in accordance with this policy. You will not be required to return the product.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us at contact@selvemi.com as soon as possible.

Include your order number and a description of the issue. Photos are helpful where available but aren't always required.

We'll work with you to resolve the issue through a refund, replacement or another appropriate remedy.

Refund Processing

Once your refund is approved, it will be issued to your original payment method.

We aim to process approved refunds within 5 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was confirmed, please contact us.

Order Cancellations

If you need to cancel an order, please contact us at contact@selvemi.com as soon as possible.

We'll do our best to cancel your order before it has been processed for shipment.

If your order has already shipped, you can still request a refund under our 30-Day Money-Back Guarantee after delivery.

Your Consumer Rights

Our 30-Day Money-Back Guarantee is an additional benefit and does not replace or limit your rights under applicable consumer protection laws.

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded, including those under the Australian Consumer Law.

Where applicable law provides additional rights, those rights continue to apply regardless of the 30-day guarantee period.

Contact Us

For refund requests, cancellations or questions about this policy, please contact:

Selvemi
Email: contact@selvemi.com