Shipping policy

Selvemi ships to customers in the United States. Orders are fulfilled by our shipping partner in China and delivered to your shipping address.

Order processing

Orders are generally processed within 1–3 business days after payment is confirmed. Processing includes preparing, packing, and handing your order to the shipping carrier.

Business days are Monday through Friday, excluding public holidays. Processing may take longer during holidays or periods of high demand.

Estimated delivery time

Standard shipping typically takes 5–13 business days after dispatch. Including processing, please allow approximately 6–16 business days from placing your order.

Some shipments may take longer because of customs inspections, carrier delays, holidays, weather, or other disruptions. Delivery times are estimates and are not guaranteed.

Shipping charges

Any shipping charges are displayed at checkout before you complete your purchase. If free shipping applies to your order, this will be shown at checkout.

Import duties and customs

Orders to the United States are shipped on a Delivered Duty Paid (DDP) basis. Applicable import duties and tariffs are covered, so you should not need to pay additional import charges to receive your order.

If a carrier requests an unexpected customs or import payment, contact us at contact@selvemi.com so we can investigate and resolve it.

Any applicable sales tax is shown separately at checkout.

Order tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking updates may take several days to appear after the carrier receives your package.

Shipping addresses

Please check your shipping address carefully before placing your order.

If you need to correct your address, email contact@selvemi.com as soon as possible with your order number and the correct address. Changes may not be possible once an order has been dispatched.

Delivery availability can vary by location and address type. If our shipping partner cannot deliver to your address, we will contact you to arrange an alternative or cancel and refund your order.

Shipping delays

If we cannot dispatch your order within the stated processing timeframe, we will notify you, provide a revised estimate, and offer you the choice of accepting the delay or cancelling for a full refund. Where required, we will obtain your consent before proceeding with a delayed shipment.

If your order has already shipped and is taking longer than expected, contact us for assistance.

Missing, damaged, or incorrect orders

If your package appears lost, arrives damaged, contains an incorrect item, or is marked as delivered but you have not received it, email contact@selvemi.com with your order number and relevant details. Include photos where applicable.

We will investigate with our fulfillment partner or carrier and arrange an appropriate resolution, which may include a replacement or refund.

Returns and refunds

For information about our 30-day guarantee and refund process, please read our Refund Policy.

Contact

For shipping questions or help with an order, email contact@selvemi.com. Please include your order number so we can assist you.